1. OFFICE HOURS
1.1 – Our office hours are Monday to Friday 9am – 5pm if you have any queries please contact us during these times.
2. PAYMENT TERMS
2.1 – Before All Web Services LTD commence any work we do need a 50% deposit upfront This means the website has been commissioned and as such no refund can be given or transferred to any other website or job after this point. All deposits are non-refundable. If the price All Web Services LTD comes to £800 and under we would require full payment upfront.
2.2 – All Web Services LTD will invoice you for the final payment when the work has been developed and before content has been added. Payment has to be received within 7 days after the date of the final invoice.
2.3 – For special offers and promotions All Web Services LTD will need full payment upfront.
3. TECHNICAL SUPPORT
3.1 – All Web Services LTD will offer you free basic support via a ticketing system in your account area.
3.2 – You will (the client) receive Advanced support during the first 30 days with us. This will start after the website or service has been completed. After 30 days you will be entitled to basic support. Our basic support package will be a ticketing system only in your account area. Replies will take roughly 5 working days.
3.3 – Advanced support
This is set at a monthly cost of £25.00. If you’re on this package then you can use phone, direct email or ticketing system. Phone 9 – 5 Mon – Fri. Email 24 hours a day. We aim to solve your query within 1 hour during office hours and 8 hours out of office hours.
3.4 – Support does not include contacting us on any social media platforms.
4. WEBSITE DESIGN
4.1 – All web Services LTD will only carry out the work what has been agreed. Extra work will come at a fee of £55.00 per hour.
4.2 – All Web Services LTD will only make the very first back-up of the website it would be down to the customer to make regular back-ups of their website to save any data from getting lost from customer errors or, if your website gets hacked into. All Web Services can supply a back-up service at a fee of £65.00 per every back-up.
4.3 – If a website project has been put on hold due to no fault of All Web Services Ltd or All Web Services Ltd is waiting for information for more than 2 weeks a £150 admin fee will be added.
4.4 – If a website project has been put on hold due to no fault of All Web Services Ltd or All Web Services Ltd is waiting for information for more than 4 weeks we will require all outstanding payments to be paid.
4.5 – All Web Services Ltd will not put up with aggressive behaviour. We can cancel the contract if this happens and all work done to date will be sent to you.
4.6 – All Web Services Ltd will not be responsible if your website gets hacked or damaged. No compensation will be paid out.
5. WEB HOSTING AND MANAGEMENT
5.1 – All Web Services LTD hosting fee is £120 per year.
5.2 – Failure to pay the fees by your due date will result in your website being suspended until payment is made in full. Failure to pay late payments that’s more than 7 days old will result in your web hosting account being disabled.
5.3 – If you want to terminate your web hosting with All Web Services LTD we would need 30 days notice in writing failure to do this you would be liable to pay your bill.
5.4 – All Web Services will supply you with web hosting technical support by email only if the website is hosted with us.
5.5 – If a customer wishes to move away from All Web Services LTD web hosting or move a domain name a £95.00 admin fee will be charged.
5.6 – No compensation will be given for web hosting failures or domain name issues.
6. DOMAIN NAMES
6.1 – All Web Services LTD can supply you with a .com or .co.uk of your choice a fee will be charged at the normal rate of: (£15.00 per year .com) – (£7.00 per year .co.uk)
6.2 – All Web Services will email the invoice for domain name fees approx 30 days before your due date and must be paid before your due date.
6.3 – failure to pay the fees by your due date will result in your domain name being cancelled.
6.4 – If you want to terminate your domain name with All Web Services LTD we would need 30 days notice in writing failure to do this you would be liable to pay your bill.
6.5 – All Web Services will supply you with domain name technical support by email only if the domain is hosted with us.
7. ECOMMERCE WEBSITES
7.1 – All Web Services LTD does not populate the website with items you are selling unless commissioned to do so.
7.2 – All Web Services will ask that all payment is up to date and paid before handing over the site. If any errors are found or slight changes to the site, All Web Services Ltd will correct these issues.
8. SPECIAL OFFERS, COMPETITIONS AND PROMOTIONS
8.1 – All Web Services LTD will need full payment upfront for special offers, competitions and promotions.
8.2 – All Web Services LTD has the right to refuse any business from special offers competitions and promotions if we do not think you fit the criteria.
9. INTELLECTUAL COPYRIGHT
9.1 – Intellectual copyright will remain with All Web Services LTD. We will only grant you use of any design, illustrations, photo’s All Web Services LTD Has taken and content only to be used on your website at all times. If you want to use anything away from your website you can apply for this in writing. A fee may be charged.
10. LOSS OF EARNINGS
10.1 – The Company Will not be liable for any loss of earnings to the customer from any of our services we provide. This means no compensation will be issued for loss of earnings.
11. FAILURE TO PAY
11.1 – If the invoice is more than 14 days late All Web Services Ltd will add a surcharge of 10% to the total amount owed.
11.2 – If you fail to pay we will issue you with a final demand before we proceed with legal action being taken against you where additional fees will incur.
12. BREACH OF CONTRACT
12.1 – If you are in breach of these terms due to no fault of All Web Services Ltd, We may supply you with a termination notice.
12.2 – If you receive a termination notice, We will supply you with all work we have done up to date.
13. DATA PROTECTION
13.1 – The Company and the Contractor agree to comply with all applicable data protection legislation, including but not limited to the Data Protection Act 1998 and any subsequent amendments thereto.
14. CLOSING STATEMENT
14.1 – All Web Services LTD will not be responsible for customer errors, loss of data, viruses or corruption of files and a fee will be applied to correct all customer errors.
14.2 – All Web Services LTD Reserves the right to Amend these terms and conditions at any time in which you will be notified 30 days before this action.